Last updated: April 23, 2026
✓ Full refund within 7 days if the downloaded file is unusable — no questions asked.
Downloaded PDF or DOCX is corrupt or unreadable; file content does not match what you entered; a technical error prevented download; you were charged but received no download link.
You changed your mind after downloading a working file; wrong template selected but file downloaded correctly; design preference mismatch (preview is free — check before paying).
Contact us via the Contact page within 7 days of purchase. Include your Stripe or PayPal payment reference number. Refunds processed within 3–5 business days.
Refunds return to the original payment method. Card refunds typically appear within 5–10 business days depending on your bank.